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Terms and Conditions

This page contains information on the terms and conditions for purchases from Mattresses for Comfort.

The following terms and conditions apply to all transactions processed by Mattresses for Comfort ("the Conditions"). All orders made are subject to the acceptance of these Conditions, and deemed to be accepted by you when placing your order. These Conditions do not affect your statutory rights. These terms and conditions are subject to change without notice and supersede all previous editions.

 

Contents of the terms and conditions:
  1. Full Terms and Conditions of website use.
  2. Privacy Policy
  3. Delivery Policy
  4. Refund Policy
  5. Payment
  6. Guarantee
  7. Credit Card Security
  8. Order Confirmation
  9. Complaints
1.Full Terms and Conditions of Website Use

Ownership of Site; Agreement to Terms of Use

These Terms and Conditions of Use (the "Terms of Use") apply to the Mattresses for Comfort web site located at www.mattresses4comfort.co.uk. The “Site”. The Site is the property of Mattresses for Comfort,  with a principal place of business at Unit 1C, Fairlie Quay, Main Road, Fairlie, Ayrshire, KA29 0AS . This agreement is between you and Mattresses for Comfort and its subsidiaries and affiliates.

You acknowledge that you have read the terms and conditions of use and that you accept the terms thereof. You agree to read these terms and conditions of use carefully before using this company web site. BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS OF USE AND PRIVACY POLICY and all disclaimers and terms and conditions that appear elsewhere on the site; IF YOU DO NOT AGREE, DO NOT ACCESS OR OTHERWISE USE THE SITE.

Mattresses for Comfort reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use and Privacy Policies, at any time. It is your responsibility to check these Terms of Use and Privacy Policies periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use and Privacy Policies, Mattresses for Comfort grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site. If you are dissatisfied with the Site, its content or Terms of Use and Privacy Policies, you agree that your sole and exclusive remedy is to discontinue using the Site.

 

Content

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to Mattresses for Comfort, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

Except as expressly provided in these Terms of Use, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, web site or other medium for publication or distribution or for any commercial enterprise, without Mattresses for Comfort' express prior written consent.

You may use information on Mattresses for Comfort products and services (such as data sheets, media kits, and similar materials) purposely made available by Mattresses for Comfort for downloading from the Site, provided that you (1) not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) not make any additional representations or warranties relating to such documents.

Mattresses for Comfort does not represent or endorse the accuracy or reliability of any advice, opinion, statement, or other information displayed or distributed through the Site. You acknowledge that any reliance upon any such opinion, advice, statement, memorandum, or information shall be at your sole risk. Mattresses for Comfort reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the Site.

Mattresses for Comfort does not and cannot review all materials posted to the Site by users, and Mattresses for Comfort is not responsible for any such materials posted by users. However, Mattresses for Comfort reserves the right at all times to disclose any information as necessary to satisfy any law, regulation or government request, or to edit, refuse to post or to remove any information or materials, in whole or in part, that in Mattresses for Comfort' sole discretion is objectionable or in violation of these Terms of Use.

 

Your Use of the Site

You may not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. Mattresses for Comfort reserves the right to bar any such activity.

You may not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any Mattresses for Comfort server, or to any of the services offered on or through the Site, by hacking, password "mining" or any other illegitimate means.

You may not probe, scan or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any other customer of Mattresses for Comfort, including any Mattresses for Comfort account not owned by you, to its source or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Site.

You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or Mattresses for Comfort' systems or networks, or any systems or networks connected to the Site or to Mattresses for Comfort.

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person's use of the Site.

You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to Mattresses for Comfort on or through the Site or any service offered on or through the Site. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.

You may not use the Site or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of Mattresses for Comfort or others.

 

Termination of Use

Mattresses for Comfort may, in its sole discretion, terminate your account or your use of the Mattresses for Comfort Site at anytime. You are personally liable for any orders that you place or charges that you incur prior to termination. Mattresses for Comfort reserves the right to change, suspend, or discontinue all or any aspects of the Site at any time without prior notice.

 

Purchases; Other Terms and Conditions

Additional terms and conditions may apply to purchases of goods or services and to specific portions or features of the Site, including contests, promotions or other similar features, all of which terms are made a part of these Terms of Use by this reference. You agree to abide by such other terms and conditions, including, where applicable, representing that you are of sufficient legal age to use or participate in such service or feature. If there is a conflict between these Terms of Use and the terms posted for or applicable to a specific portion of the Site or for any service offered on or through the Site, the latter terms shall control with respect to your use of that portion of the Site or the specific service.

Mattresses for Comfort' obligations, if any, with regard to its products and services are governed solely by the agreements pursuant to which they are provided, and nothing on this Site should be construed to alter such agreements.

Prices and availability of goods and services are subject to change without notice. Mattresses for Comfort may make changes to any products or services offered on the Site, or to the applicable prices for any such products or services, at any time, without notice. The materials on the Site with respect to products and services may be out of date, and Mattresses for Comfort makes no commitment to update the materials on the Site with respect to such products and services.

Mattresses for Comfort reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Mattresses for Comfort will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Mattresses for Comfort' Return Policy.

 

Accounts, Passwords and Security

If certain features or services offered on or through the Site may require you to open an account (including setting up a Mattresses for Comfort ID and password). You are entirely responsible for maintaining the confidentiality of your account information, including your password, and for any and all activity that occurs under your account. You agree to notify Mattresses for Comfort immediately of any unauthorized use of your account or password, or any other breach of security. However, you may be held liable for losses incurred by Mattresses for Comfort or any other user of or visitor to the Site due to someone else using your Mattresses for Comfort ID, password or account.

You may not use anyone else's Mattresses for Comfort ID, password or account at any time without the express permission and consent of the holder of that Mattresses for Comfort ID, password or account. Mattresses for Comfort cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.

Mattresses for Comfort may monitor your use of the Site and may freely use and disclose any information and materials received from you or collected through your use of the company web site for any lawful reason or purpose.

 

Privacy

Mattresses for Comfort' Privacy Policy applies to use of this Site, and its terms are made a part of these Terms of Use by this reference. To view the Mattresses for Comfort Privacy Policy, click here. Additionally, by using the Site, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Site may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted. You acknowledge that by submitting communications to the Site, no confidential, fiduciary, contractually implied or other relationship is created between you and Mattresses for Comfort other than pursuant to these Terms of Use.

 

Links to Other Sites and to the Mattresses for Comfort Site

This Site may contain links to other independent third-party web sites ("Linked Sites"). These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under Mattresses for Comfort' control, and Mattresses for Comfort is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites.

 

Disclaimers

MATTRESSES FOR COMFORT DOES NOT PROMISE THAT THE SITE OR ANY CONTENT, SERVICE OR FEATURE OF THE SITE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE SITE WILL PROVIDE SPECIFIC RESULTS. THE SITE, INCLUDING ALL CONTENT, SOFTWARE, FUNCTIONS, MATERIALS, AND INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH THE MATTRESSES FOR COMFORT WEB SITE, IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, MATTRESSES FOR COMFORT MAKES NO REPRESENTATION OR WARRANTIES OF ANY KIND WHATSOEVER FOR THE CONTENT ON THE SITE OR THE MATERIALS, INFORMATION AND FUNCTIONS MADE ACCESSIBLE BY THE SOFTWARE USED ON OR ACCESSED THROUGH THE SITE, FOR ANY PRODUCTS OR SERVICES OR HYPERTEXT LINKS TO THIRD PARTIES OR FOR ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION THROUGH THE SITE OR ANY LINKED SITE. ALL INFORMATION PROVIDED ON THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE. MATTRESSES FOR COMFORT CANNOT ENSURE THAT ANY FILES OR OTHER DATA YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. MATTRESSES FOR COMFORT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MATTRESSES FOR COMFORT DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SITE OR ANY MATERIALS OR CONTENT CONTAINED THEREIN WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. MATTRESSES FOR COMFORT SHALL NOT BE LIABLE FOR THE USE OF THE SITE, INCLUDING, WITHOUT LIMITATION, THE CONTENT AND ANY ERRORS CONTAINED THEREIN. MATTRESSES FOR COMFORT DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE SITE AND/OR ANY MATTRESSES FOR COMFORT SERVICES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE SITE AND ANY LINKED SITES. YOUR SOLE REMEDY AGAINST MATTRESSES FOR COMFORT FOR DISSATISFACTION WITH THE SITE OR ANY CONTENT IS TO STOP USING THE SITE OR ANY SUCH CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.

Mattresses for Comfort reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms; and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

 

Limitation of Liability

Except where prohibited by law, in no event will Mattresses for Comfort be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if Mattresses for Comfort has been advised of the possibility of such damages.

 

Indemnity

You agree to indemnify and hold Mattresses for Comfort, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including lawyers' fees), made against Mattresses for Comfort by any third party due to or arising out of or in connection with your use of the Site.

 

Violation of These Terms of Use

Mattresses for Comfort may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Site, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Mattresses for Comfort' rights or property, or the rights or property of visitors to or users of the Site, including Mattresses for Comfort' customers. Mattresses for Comfort reserves the right at all times to disclose any information that Mattresses for Comfort deems necessary to comply with any applicable law, regulation, legal process or governmental request. Mattresses for Comfort also may disclose your information when Mattresses for Comfort determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organisations for fraud protection purposes.

You acknowledge and agree that Mattresses for Comfort may preserve any transmittal or communication by you with Mattresses for Comfort through the Site or any service offered on or through the Site, and may also disclose such data if required to do so by law or Mattresses for Comfort determines that such preservation or disclosure is reasonably necessary to (1) comply with legal process, (2) enforce these Terms of Use, (3) respond to claims that any such data violates the rights of others or (4) protect the rights, property or personal safety of Mattresses for Comfort, its employees, users of or visitors to the Site, and the public.

You agree that Mattresses for Comfort may, in its sole discretion and without prior notice, terminate your access to the Site and/or block your future access to the Site if we determine that you have violated these Terms of Use or other agreements or guidelines which may be associated with your use of the Site. You also agree that any violation by you of these Terms of Use will constitute an unlawful and unfair business practice, and will cause irreparable harm to Mattresses for Comfort, for which monetary damages would be inadequate, and you consent to Mattresses for Comfort obtaining any injunctive or equitable relief that Mattresses for Comfort deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies Mattresses for Comfort may have at law or in equity.

You agree that Mattresses for Comfort may, in its sole discretion and without prior notice, terminate your access to the Site, for cause, which includes (but is not limited to) (1) requests by law enforcement or other government agencies, (2) a request by you (self-initiated account deletions), (3) discontinuance or material modification of the Site or any service offered on or through the Site or (4) unexpected technical issues or problems.

If Mattresses for Comfort does take any legal action against you as a result of your violation of these Terms of Use, Mattresses for Comfort will be entitled to recover from you, and you agree to pay, all reasonable lawyers' fees and costs of such action, in addition to any other relief granted to Mattresses for Comfort. You agree that Mattresses for Comfort will not be liable to you or to any third party for termination of your access to the Site as a result of any violation of these Terms of Use.

 

Governing Law; Dispute Resolution

You agree that all matters relating to your access to or use of the Site, including all disputes, will be governed by the laws of the United Kingdon and by the laws of Scotland without regard to its conflicts of laws provisions. You agree to the exclusive jurisdiction and venue in the county of Ayrshire and Sheriff courts in Ayrshire and agree to and waive any objection to such personal jurisdiction or venue. Any claim under these Terms of Use must be brought within one (1) year after the cause of action arises, or such claim or cause of action is barred. No recovery may be sought or received for damages other than out-of-pocket expenses, except that the prevailing party will be entitled to costs and lawyers' fees. In the event of any controversy or dispute between Mattresses for Comfort and you arising out of or in connection with your use of the Site, the parties shall attempt, promptly and in good faith, to resolve any such dispute. If we are unable to resolve any such dispute within a reasonable time (not to exceed thirty (30) days), then either party may submit such controversy or dispute to mediation. If the dispute cannot be resolved through mediation, then the parties shall be free to pursue any right or remedy available to them under applicable law.

 

Void Where Prohibited

Mattresses for Comfort administers and operates all Mattresses for Comfort websites from its location in Fairlie, Ayrshire, UK. Although the Site is accessible worldwide, not all features, products or services discussed, referenced, provided or offered through or on the Site are available to all persons or in all geographic locations, or appropriate or available for use outside the United Kingdom. Mattresses for Comfort reserves the right to limit, in its sole discretion, the provision and quantity of any feature, product or service to any person or geographic area. Any offer for any feature, product or service made on the Site is void where prohibited. If you choose to access the Site from outside the United Kingdom, you do so on your own initiative and you are solely responsible for complying with applicable local laws.

 

Miscellaneous

You may not use or export or re-export any Content or any copy or adaptation of such Content, or any product or service offered on the Site, in violation of any applicable laws or regulations, including without limitation United Kingdom export laws and regulations.

If any of the provisions of these Terms of Use are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of these Terms of Use, so that these Terms of Use shall remain in full force and effect. These Terms of Use constitute the entire agreement between you and Mattresses for Comfort with regard to your use of the Site, and any and all other written or oral agreements or understandings previously existing between you and Mattresses for Comfort with respect to such use are hereby superseded and cancelled. Mattresses for Comfort will not accept any counter-offers to these Terms of Use, and all such offers are hereby categorically rejected. Mattresses for Comfort’ failure to insist on or enforce strict performance of these Terms of Use shall not be construed as a waiver by Mattresses for Comfort of any provision or any right it has to enforce these Terms of Use, nor shall any course of conduct between Mattresses for Comfort and you or any other party be deemed to modify any provision of these Terms of Use. These Terms of Use shall not be interpreted or construed to confer any rights or remedies on any third parties.

 

Trademark Information

Throughout the site Mattresses for Comfort trademarks are indicated by either a ™ or ®. All such trademarked items are ™ or ® Mattresses for Comfort. Use of any Mattresses for Comfort trademark for commercial purposes without the prior written consent of Mattresses for Comfort may constitute trademark infringement and unfair competition in violation of United Kingdom and EC laws.

 

Copyright Information

A copyright is a property right in an original work of authorship. Copyright is recognized in most countries of the world by statutory copyright laws. Copyright exists in the expression of an idea, but not the idea itself. Copyrightable expressions can take many forms but are usually categorised as literary, musical, dramatic, pantomime and choreography, pictorial, graphic, sculptural, computer programs, motion pictures, and sound recordings.

To report claims of copyright infringement or obtain permission to use Mattresses for Comfort copyrighted materials, please contact us by using the Consumer Relations or Media Contact forms provided.

 

Rights and Permissions

If you have any questions concerning the usage or licensing of Mattresses for Comfort copyrighted materials, for example, photographs, video footage, Mattresses for Comfort advertisements or other Mattresses for Comfort materials, please submit your detailed request in writing. Please be sure to include any surrounding copy or text to the Mattresses for Comfort material.

Requests may be emailed to info@thingsforcomfort, faxed to Mattresses for Comfort 01475 560244, or mailed to Mattresses for Comfort., Attention: Rights and Permissions Dept., Unit 1C, Fairlie Quay, Fairlie, Ayrshire, KA29 0AS, United Kingdom. 


Mattresses for Comfort' Unsolicited Idea Submission Policy

Mattresses for Comfort or any of its employees do not accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new or improved products or technologies, product enhancements, processes, materials, marketing plans or new product names. Please do not send any original creative artwork, suggestions or other works. The sole purpose of this policy is to avoid potential misunderstandings or disputes when Mattresses for Comfort' products or marketing strategies might seem similar to ideas submitted to Mattresses for Comfort. So, please do not send your unsolicited ideas to Mattresses for Comfort or anyone at Mattresses for Comfort. If, despite our request that you not send us your ideas, you still send them, then regardless of what your letter says, the following terms shall apply to your idea submission.

 

TERMS OF IDEA SUBMISSION

You agree that: (1) your ideas will automatically become the property of Mattresses for Comfort, without compensation to you and (2) Mattresses for Comfort  can use the ideas for any purpose and in any way, even give them to others.

 

PRODUCT FEEDBACK

Mattresses for Comfort does, however, welcome your feedback regarding many areas of Mattresses for Comfort' existing business. If you want to send us your feedback, and we hope you do, we simply request that you send it to us using the Contact form on the website. Please provide only specific feedback on Mattresses for Comfort' existing products; do not include any ideas that Mattresses for Comfort' policy will not permit it to accept or consider. It's just one more way that Mattresses for Comfort can learn how to best satisfy your needs.

The information contained in this web site is subject to change without notice.

 

2. Privacy Policy

Protecting your privacy is important to Mattresses for Comfort. We strive to keep your personal information confidential. By ensuring that you are aware of and understand the Mattresses for Comfort Customer Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information.

 

Why we collect personal information

Mattresses for Comfort collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to make a wider range available to you. In addition, we use your personal information to keep you up to date on the latest product announcements, promotions, special offers, and other information we think you'd like to hear about. From time to time, we may also use your personal information to contact you to participate in a market research survey, so that we can gauge customer satisfaction and develop better products. Moreover, we may collect your billing and shipping information for processing an online purchase.

 

How we collect personal information

We collect information about you in several ways. For example, we ask for your contact information when you correspond with us or ask to be included in an email mailing list. We collect and store the information you provide in a secure database.

 

When we disclose personal information

Your personal information may be shared with other Mattresses for Comfort business units. They will protect your personal information in accordance with the Mattresses for Comfort Customer Privacy Policy.

Mattresses for Comfort also works with other companies that help us provide products and services to you, and we may provide your personal information to these companies. For example, we give shipping companies this information so they can deliver your refills or replacement products efficiently. The information they receive is for shipping and delivery purposes only, and we require that the companies safeguard your personal information in accordance with our policies.

Mattresses for Comfort will not obtain your consent before disclosing your information to third parties.

At times we may be required by law or legal process to disclose your personal information. We may also disclose information about you if we believe that disclosure is necessary for the public interest.

 

How we protect your personal information

Mattresses for Comfort places safeguards to protect against the loss, misuse, unauthorized access and alteration of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet.

Our website uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions.

 

Access to your personal information

You always have access to the information we have about you. If you would like to review other personal information that Mattresses for Comfort may have about you, email us at privacy@mattresses4comfort.co.uk.

 

Collecting other personal information

When you browse the Mattresses for Comfort web site, you are able to do so anonymously. Generally, we don't collect personal information when you browse — not even your email address. Your browser, however, does automatically tell us the type of computer and operating system you are using.

Like many web sites, Mattresses for Comfort web sites use "cookie" technology. When you first connect to our site, the cookie identifies your browser with a unique, random number. The cookies we use do not reveal any personal information about you. Cookies help us understand which parts of our web sites are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our site so we can make the site even better.

In some of our email to you, we use a "click-through URL." When you click one of these URLs, you pass through our web server before arriving at the website that is your destination. We track click-throughs to help us determine your interest in particular topics and measure the effectiveness of our customer communications.

 

Our company-wide commitment to privacy

To make sure your personal information remains confidential, we communicate these privacy guidelines to every Mattresses for Comfort employee. Mattresses for Comfort does not knowingly solicit personal information from children or send them requests for personal information.

If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner.

The Mattresses for Comfort Customer Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.

Please contact privacy@mattresses4comfort.co.uk to report any known or suspected privacy or security breaches or to submit privacy-related questions or complaints about privacy.

3. Delivery Policy
  1. Deliveries are made by a National carrier on a next day insured service, all deliveries will be made to your doorstep (should you live in a block of flats then delivery will be made to the first door of the building). We shall not be held responsible should you dispose of your current mattress before our delivery.
  2. The address will be that registered with your payment card issuer, unless you request otherwise and we agree to such a request (at our sole discretion).
  3. We undertake that for all online or telephone orders received by 4pm Monday to Friday, (excluding Bank holidays), delivery will take place within five (5) working days (Saturday deliveries are available at extra cost), or on a day that suits your requirements. All deliveries are made between 7am and 6pm (in some remote areas we cannot guarantee an a.m. service (see postcodes below in 8). However, we shall not be liable for any loss, which may be suffered by you caused by any delay of delivery unless caused by our negligence.
  4. In the unlikely event of us not being able to fulfil your order, due to the item being out of stock or other unforeseen circumstances, we will contact you by telephone or email. You will be offered an alternative product or the option to delay delivery until the next available delivery date for the item required. We will keep you fully informed, you retain the right to cancel the order and receive a full refund of any monies paid.
  5. We will deliver to business addresses at your request but stress that if instructed to do so, the card used in the transaction must be officially registered to that address. Also you are agreeing that anyone situated at your business address has your written authority to accept goods on your behalf. We will accept no responsibility for goods once they have been delivered to and signed for at the requested address.
  6. If the delivery has been made outside of mainland UK, it is the buyer’s responsibility to return goods. If using a courier recommended by Mattresses for Comfort, the collection may take up to seven working days and a charge of £45 would apply.

7.We deliver to England, Wales and Scotland including the Grampians and Highlands.
Please note that we do not deliver to:
Northern Ireland, Eire, Dublin County, Isle of Man, Scilly Isles, Offshore Scottish Islands and the Channel Islands.

8.We cannot guarantee next day a.m. deliveries or Saturday deliveries on the following postcode areas:
AB, DD, DG6-9, EH, FK, G63, G83-84, HS, IV, KW, KY, PH, PO30-41, SY20, SY23-25.
(Grampian and the Highlands are available on a 3-5 day service).

 

4. Refunds Policy
  1. If an item is found to be damaged or faulty on receipt, contact us by phone or email. You can choose either to receive a replacement item or to receive a refund. You have 24 hours from receipt of goods to report damage. Or we will deem damage to be caused after delivery.
  2. Where goods are found to be faulty we will send you a replacement and arrange the return of the faulty item. We will meet all delivery and return costs. Returned goods must be adequately packed.
  3. Where the decision is made to return faulty goods, we will refund the total cost of the order, as soon as we receive the item back. Returned faulty goods must be adequately packed.
  4. We will provide a refund if the product you have selected is found to be unsuitable within 7 working days following delivery, providing the product is returned in it's original box, in 'as new' condition, unmarked and all polyutherane packaging un-opened. Please make sure you are happy with your purchase before removing from the plastic packaging, we regret that we cannot accept mattresses back once they have been opened. An additional fee of £40.00 will be made for collection (or refusal of delivery) of goods deemed unsuitable but not faulty. Once you have received your Order Confirmation email with your Mattresses for Comfort reference number. We cannot accept returns on any vacuum packed mattresses once they have been opened.
  5. It is the responsibility of the buyer to ensure that goods are confirmed to be undamaged and correct in terms of size, colour and any other permutation before signing as received, should goods be received and signed and later reported as damaged or incorrect it is the responsibility of the buyer to ensure that the goods are returned in all original packaging in as new condition otherwise the buyer will void the return policy. In the case of mattresses these items should be checked before opening the packaging as once opened we are unable to accept returns.
  6. Once an order has been placed, should the Buyer wish to cancel, an administrative fee of 20% of the order value will be levied.
Cancellation Procedure: To cancel your order, contact us by phone or email. Our customer services numbers and addresses are shown on our www.mattresses4comfort.co.uk/contacts page. Exclusions are detailed above.

 

5. Payment
  1. We will treat each order for goods as an offer by you to purchase the goods subject to these Conditions. You are deemed to accept the Conditions when you place an order for goods with us. Our contract with you only begins when we confirm acceptance of your offer to purchase goods from us. An order will not take place (and we will not be deemed to have accepted your order) until we have validated and confirmed your payment. Any communication, which you receive from us prior to validation, is not to be deemed as an acceptance of your order. In the event of any pricing error occurring within our website, within a written or verbal quotation, or contained within any fax or e-mail correspondence however received, all incomplete orders shall be deemed void.
  2. We accept all major credit cards, cheques, wire transfer & BACS payments. In addition we accept official purchase orders from Local Authorities, Government, Education, Financial, Healthcare & other official corporate bodies at our sole discretion.
  3. All cheque, BACS, and wire payments must be cleared before any goods can be dispatched (please allow up-to 7 working days for clearance). Purchase Orders should be faxed on 01475 560244 to reserve your goods. However, no goods will be dispatched until we are in receipt of the original order. Our bank details for BACS and Wire payments are available from our sales team on 01475 560244.
  4. All drawings, photographs, descriptive matter, colour, specifications and advertising on our website are for the sole purpose of giving an approximate idea of the goods. They will not form part of the contract between us.
  5. Ownership of the goods shall not pass to you until we have received payment in full (cleared funds).
  6. Your order for goods is subject to stock availability. If we do not supply goods to you for any reason we will inform you of the situation and will not charge you for those goods, and will refund any money already paid by you for these goods. We are not liable for any financial loss incurred by you relating to interest payments, or loss of earnings, or similar gains you would have received on monies paid to us in lieu of any unfulfilled order.
  7. All prices quoted or displayed are in UK pounds sterling and shall be the price, inclusive of VAT & delivery, set out on the website at the time your order is placed. We are entitled to make adjustments to the price to take account of any increase in, or the imposition of any new taxes or duties. If due to an error or omission the price published for the goods on our website is wrong we have the right to terminate an order provided the goods have not been dispatched. We will try to ensure that all prices displayed on our website are accurate, but should an error occur we would inform you of the correct price and give you an opportunity to cancel the order.
  8. Payment for goods must be made in accordance with our purchase procedure as set out on our website. All orders are positively credit card sanctioned prior to dispatch. We can accept no responsibility if any details you provide us with that are incorrect or if any order is held up as a result of incorrect or unsubstantiated details. Payments made using a credit card are authorised using a secure credit card facility.
6. Guarantee
  1. All new goods are sold with the benefit of a minimum 12-month manufacturers guarantee. Full warranty details are available with your product, or from our customer services team.
  2. If these goods are deemed tampered with in any way your warranty will become void and you will become responsible for the costs of replacement and return shipping. If no manufacturing fault is found you will be responsible for the costs of replacement and return shipping. Wherever possible we will respond to your individual circumstances. Mattresses for Comfort will not be liable for any transit damage that may occur on any product you have returned to us for replacement. We strongly suggest that you make sure you have used sufficient packaging to protect your product and insure against damage before returning any product for replacement. For advice on how to pack your goods safely before return please contact our customer service team.
  3. The warranty does not cover, accidental damage, modifications to, failure(s) not due to manufacturing defect(s), when any warranty void sticker has been tampered with, failure to comply with the original manufacturers conditions of intended use, any accessories supplied. Mattresses for Comfort cannot be held responsible for any costs arising from unauthorised repairs to equipment during the warranty period. Only Mattresses for Comfort or their authorised service agents can carry out any warranty work. Any unauthorised repairs or repair attempts will void the warranty.
  4. Please note that all mattress sizes quoted are approximate. There is a degree of tolerance (approximately 2") on all mattresses.
  5. In relation to new goods the company will accept liability for defective goods only to the extent that the company is entitled to make a claim under the manufacturer's or publishers warranty and obtain from the manufacturer or publisher a refund, credit, repair or replacement of the defective goods.
  6. Fabric tick may vary from that illustrated. Suppliers may make changes without out prior notification.
 
7. Credit Card Security
  1. We reserve the right to refuse to supply to individuals whose credentials cannot be verified, We will use discretion in these matters and will not authorize payment or supply unless we are completely satisfied that the order is legitimate.
  2. We can make deliveries to addresses that are different from the registered billing address for your chosen method of payment, however we do need to conduct a further security screening process. In some instances this may affect your chosen delivery date, in order to help us process these security checks efficiently please call us on 0800 028 2391 before 4pm on the day you place your order, or by 4pm the following working day if you placed your order after 4pm or at a weekend.
8. Order Confirmation

1. Once the order has been placed, we will send you an email of confirmation including:

  • Contact Details
  • The total price
  • An order / reference no.
  • Instructions of how to contact us.

2. The order confirmation will act as a receipt; we will be pleased to provide any additional documentation you may require.

9. Complaints
  1. Complaints should be made initially by e-mail and will be acknowledged within 1 working day.
  2. Your complaint will be dealt with fairly and confidentially, and we will keep you fully informed of progress.

 

Last updated June 2010
© 2010 Mattresses for Comfort. All rights reserved